MSI Benefits Group
Member Advocacy
Personalized Assistance
Proactive Follow-up
Employee Portal
Dedicated Customer Support
At MSI, we take pride in offering personalized service to help employees navigate their benefits with confidence. Our Member Advocacy services are designed to provide unparalleled support to employees, ensuring they receive the assistance and timely resolution they deserve.
Personalized Guidance
We understand that dealing with healthcare and benefit issues can be stressful for employees. Our team is committed to making this process as smooth as possible by providing personalized assistance for a wide range of concerns, including claim disputes, coverage questions and coordination with healthcare providers. Each call and interaction are logged and documented, allowing the dedicated MSI Customer Service Team to proactively follow-up on outstanding issues and see all concerns through to resolution.
Live Support
When members reach out to MSI, they are greeted by live representatives who are ready to assist. On average, 75% of all customer service calls are addressed and resolved on the first call. For more complex issues, the MSI Customer Service Team allots additional time and attention through provider outreach and routine follow-ups to ensure a satisfactory resolution. This level of dedication helps to alleviate the stress associated with benefits management while ensuring all members feel supported.
Ensuring Compliance and Engagement >>>
Compliance and Privacy
MSI employees are governed by HIPAA/COBRA “Business Associate Agreements,” ensuring that all interactions and data handling comply with federal regulations. This commitment to privacy and compliance helps protect employee information and provides peace of mind.
Proactive Communication
Our Member Advocacy services include proactive communication to keep both clients and employees engaged. Through eligibility change reports and customer service utilization reports, underlying trends and issues can be isolated, serving as a basis for identifying areas of opportunity for employee education.
Online Resources
MSI provides employees with access to the MSI Employee Portal where they can view benefit summaries, plan documents and claim forms. This online resource also allows employees to contact the MSI Customer Service Team directly with service requests or questions.
Engaging Employees
Experience unparalleled support and comprehensive benefits management with MSI.